I recently have been dealing with my dog getting older. It has been a struggle in our family to realize that Bailey won't always be with us. But thanks to the hard work and knowledgeable Katie H. Who guided me through the process of how to go about with the right plan for little furry boy Katie helped me understand claims and the insurance process for my dog entirely. I feel well informed and will likely be purchasing a policy shortly. Talking to Katie helped me actually understand how to help my boy.