What can I say....if there were 11, 12 or more stars, that is what I would give the staff of PetPlan, and in particular Heather Johnson, who assisted me today with my claims for 2 of my 3 dogs.I found her to be very courteous, detailed and helpful. Heather was there to assist me and it shows that she enjoys working at her job. I never had any issues with PetPlan for the reimbursements of my claims and that gives me peace of mind. For those who wrote a negative report on PetPlan, they should have asked for a supervisor to resolve the matter....., sometime a representative does not have the ability to approve credits etc, but a Supervisor does.
I have been a client for 11 years and find PetPlan to have competitive insurance "packages" and will continue to recommend them to people because I believe in their product.