We have been PetPlan customers for two years for my little cat Salix. We adopted her when she was 12 yrs old. PetPlan was the only insurance that would cover my Salix. We sent several claims for various conditions. Each time they answered promptly letting us know that they were reviewing the documentation. And each time we had a reimbursement check. PetPlan insurance is absolutely the best. They have been a huge financial help for us. We will be their customers forever.