Four years ago- the day after we brought home our bundle of Cairn terrier joy- we took her for her first wellness check. Our vet gave us a brochure for Petplan. Thank God we bought her insurance straight away. A couple of years ago poor sweet Lily developed chronic pancreatitis and has recently been diagnosed with dry eye. Both conditions require life long treatment. Petplan has never given us a minute of trouble and pays the claims without hesitation. Their mobile app allows me to easily submit claims. Whenever I have called them, their representatives are extremely helpful.