In the span of less than 2 weeks we lost our seemingly healthy, active and beloved 10 yr old chocolate lab, Bailey, to terminal liver disease.
At the onset we were out of town, so we used my daughter's (thus, non-primary) vet for initial diagnosis, plus a subset stay in a veterinary critical care facility.
Thus, PetPlan received claims from multiple sources. We could not be more satisfied with the manner and compassion with which PetPlan handled our situation. They not only paid over $9,000 in claims in an expeditious, non-intrusive manner, but seeing on the last claim that Bailey had been euthanized, they automatically cancelled our policy and ceased automatic premium payment withdrawals.
Additionally, the sent a card of condolences and subsequently made a contribution, in Bailey's name, to an animal charity.
We couldn't have asked for any better service from PetPlan. Today, 9 weeks after Bailey's passing, we signed up for PetPlan insurance for our newest 4-legged friend/family member, Keira - a 12 week old black lab.