Recently my Shiloh ruptured 4 disks in his back. We had to rush him to emergency specialty center after being seen by his primary care vet. He had major surgery to repair the damage. With all the stress it was hard. We had a set back and he ended up back in the hospital. Through this all pet plan was great. They were helpful quick and curtail use. I called once to let them know we had continuing claim coming in. Our rep was helpful , flag our file and had every thing processed and checks to us with in a mail. We have had minor claims in the past and have always had great service. Thanks again pet plan for leaving this part stress free.