When we adopted our puppy last year, we had never heard of pet insurance. On the recommendation of our vet and one of our neighbors, we decided to insure him with PetPlan. We are so glad that we did. Last October, he became very ill and had to be hospitalized multiple times. It was such a relief to know that we had PetPlan. Their customer service has been outstanding and the reimbursement process is very easy. Thank you!