We recently lost our girl, Cleo, to cancer. After emergency surgery involving 2 intestinal resections, removal of spleen and 1/4 of her liver, she went through a rollercoaster of a recovery. Unfortunately, her poor little body just couldn't hold on until chemo...we lost her on Christmas. During this difficult time, Petplan was very prompt and kind handling the claim, which was significant. 2 weeks after submission, the first part of the claim, which is the majority of the cost, has already been processed and approved. Because of Petplan, we were able to remove the worry of financial burden and just focus on care and quality of life for our sweet girl. Thank you Petplan and thank you Justin, who pushed out claim along for us and was very kind throughout.