I have PetPlan policies for all of my pets (2 dogs, 1 cat). I have had to use my pet insurance numerous times. Every time I've made a claim, the process was simple, the claim was processed quickly, and the customer service superb! It is such a relief to be able to provide necessary care for my fur kids without worrying about the cost. I know what I'm covered for and that PetPlan has my back!