PetPlan Insurance is by far the best insurance company for our furry family members. We decided to have an "emergency/sickness" only policy since our 3 pups are very healthy and have never had any type of emergency or serious illness. After researching various companies, PetPlan seemed to be our best choice as it offered so many options and was financially affordable. Shortly after our coverage became effective one of our 3 German Shepherds became quite ill and had to be hospitalized. PetPlan worked with us during the entire process and kept us well informed about our claim. We were able to speak with the same "Happiness Manager" each time and even had his individual email address. Justin was courteous, genuinely concerned, caring and helpful. Our claim was processed in less than 2 weeks and we will be receiving reimbursement for our claim later this week. We will recommend PetPlan to everyone we know because of the wonderful experience we've had. Thank you so much Justin and the PetPlan Family.