Customer service

10
Out of 10

I rescue seniors and Addie is the first senior I've taken insurance on. While it is not inexpensive, it has paid off. She recently developed a pancreatic tumor and an adrenal tumor which were costly in diagnosis and more costly in treatment. I am happy to say that she is still with me and doing well. I recently received reimbursement for a special enzyme that she needs to absorb her food but it was for less than previous reimbursements. Jenna looked into it and it was because my yearly deductible was due that the amount was not the same. The next time I submit for this, I will once again be reimbursed at the 80/20 rate. It was a simple phone call to which I got a quick, concise answer. Pet Plan has put their money where their promise was. I am very appreciative that every submission is not a fight as it was with a company I used many years ago. I would recommend Pet Plan to anyone looking for pet insurance.

Did you find this review helpful?
Injury/illness
pancreatic tumor
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
Over 8 years

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