Arthur, my amazing GSD, is 9 years old and has had a number of illnesses over the past few years. We have dealt with everything from chronic stomach issues to lameness to ear infections. Petplan has always been absolutely amazing about processing our claims quickly and efficiently.
Unfortunately Arthur is dealing with a serious facial/jaw/ear issue right now and he's had to go through extensive diagnostic testing (MRI's, spinal tap, x-rays), as we are trying to figure out whether it's cancer or a deep rooted infection (hopefully just an infection!) Petplan has made all of the testing possible. We would have never been able to cover the cost without Petplan and I cannot thank them enough for helping save my sweet boy.
The customer service at Petplan is stellar. They are excellent on follow through, I have never felt ignored. They process claims fairly; they never have given me any trouble about paying on any claim.
Thank you so much Petplan for all that you do for our family!