I have had nothing but positive experiences with PetPlan since purchasing my policy one year ago. Everyone that I have interacted with has been HUGELY helpful & courteous. I received a great deal of help in particular from Caroline P. while filing my first claim & handling some snafus dealing with the US postal service's failure to deliver my policy statement. She helped me tailor my online profile/contact preferences & listened to my every concern with the greatest patience. She explained the claims process to me, advocated for me, & was proactive with respect to calling me back promptly regarding my claim & the aforementioned troubleshooting. I will continue to remain a PetPlan policy holder as long as the customer service & staff integrity remain so superior. Thanks again to Caroline for turning a handful of what could've been tedious/unpleasant phone calls into a pleasant exchange & a problem-solving breeze!