Can someone here explain how Petplan figures their payments? I just renewed both my cats after my first year with them. Of course both policies went up...but when I got my credit card statement my payment was for two months (they didn't bill the month before, I have no idea why) and the total was over $5 more than it should have been if you took the policy and divided by 12 months. I sent an email and she said the total I paid was a deposit for this year. I'm still trying to get an answer, maybe someone here knows? Sure haven't found it on the website. Other than their billing policy (whatever that is), it's been great. If not for the payment issue I would rate them a 10.