Just got pet insurance about 2 months ago and didn't really know much about it. well we ended up having to use it because my cat had to have surgery. We spent close to $5,000 on her which was completely given back to us thanks to our plan. Since I really didn't know how pet insurance worked I probably called them ten times to ask all kinds of questions. All the people who i talked to were great and very helpful.
We are taking her for a second opinion and they even cover that! Happy customer.