My wife and I rescued Ava in July of last year. She seemed to be a healthy dog and everything checked out at our vet. I still got pet insurance just in case and I am so Happy I chose Petplan USA. From my inicial conversation with Suzanne they were friendly, helpful and curtious while giving me all the details of the policy. Then a few months ago we learned that our Ava had knee problems that would cost 2900! I was shocked. I immeduiatly called Petplan and my the associate Amy eased my worries and kindly walked me through the claims process. One week later I had a check for $2200! I went on to learnt hat with most other companies this would have not been covered because it was hereditary. (this happened to a friend) Thanks Petplan! Best decision I have ever made.