We have insurance for our two golden retrievers. When Meryl, our nine year old female, needed surgery for a torn cruciate ligament I was worried about the cost. It was needless worrying. PetPlan paid the claim quickly, without any issues. I recently needed to call about Dustin, our four year old male, and was hesitant because a previous phone call did not go well. This time I talked to a lovely woman who answered my questions completely and professionally...restoring my faith in PetPlan. I guess the guy I talked to before was just having a bad day. :-) I'm very happy with my decision to get insurance for my kids with PetPlan."