It all started many months ago when I made an inquiry to Petplan advisor Suzanne Metzgerregarding my K-9s (Bomb Detect) and was told that they did not insure K-9s as of that time--but did tell me that were in the process of making that part of their plan and that she would get back to me when that happened. Well, Suzanne Metzger did call me back when it "did happen". And Suzanne has become an integral part of the "Pack". I have two K-9s insured with PetPlan and the service, follow-up and the understanding has been the best I have ever been assoicated with regarding Health Insurance for my K-9s--this is the 3rd insurance organization I have delt with and by far the best! Just one example was when one of the K-9s, Callahan (a black Belgian Malinois) was playing in the back yard with Raider another K-9. Callahan suddenly appears in the kitchen bleeding profusely and missing part of her ear. Rushed her to the hospital where they spent 4 hours stitching her up. Called Suzanne and told her what happened--she told me do not worry and that she would be looking for the claim when it came through. She did! Suzanne Metzger took care of things immediately and I was reimbursed quickly.
Alan & K-9 Callahan