Our PooChon Lacey was diagnosed with a cruciate ligament tear/rupture in her leg on 11/01/11. She had surgery on 11/11/11. Our check was recieved 12/01/11. No hassles, no misunderstandings, etc. Amount paid was what we had figured to the penny! Thank you PetPlan for not adding any more stress this situation. Now we just have to wait for Lacey to heal completly and get back to her normal routine.
I don't know why anyone would even consider another pet insurance. This was our first claim and I am pleased to say that I am confident we made the right decision by choosing your insurance.