Our small terrier mix that we have had for only 6 months developed severe gastroenteritis with vomiting & bloody diarrhea. It was scary & expensive. Pet Plan sent us a check for $500 within a week of my FAXing them the claim. I was so glad that I could get the necessary care for my dog without having to worry about paying an enormous bill. The dog is now fine, and I am very happy with Pet Plan.