23 MINUTES Claims Processing

10
Out of 10

Pet Plan has FAR exceeded my expectations in so many ways, but I want to emphasize Pet Plan's incredibly fast claims process! My dog Penny was diagnosed with osteosarcoma, a very painful bone cancer. Penny’s left hind leg was being eaten away by the cancer, and the x rays showed devastating damage as well as a fracture in her leg. Penny needed surgery right away, as the vet emphasized that Penny was in severe pain.
Pet Plan was AMAZING! I submitted the claim with all the supporting documentation and medical history via email to Pet Plan. I then called the 800 number and requested to have my claim rushed!

Pet Plan came through blazingly fast!

Sept. 19th 2011 @ 10:43 AM Pet Plan received my claim.
Sept. 19th 2011 @ 11:06 AM Pet Plan approved my claim!

Yes. That’s correct: 23 minutes!! That’s how long it took Pet Plan to approve Penny’s treatment! Because of Pet Plan’s highly responsive claims staff, I was able to schedule Penny’s surgery for later that day!! Penny is doing wonderful now and is undergoing regular chemotherapy treatments. It is wonderful knowing that Pet Plan is there for Penny; that I can give Penny every chance she has at life, without worrying how I am going to pay for it!

On top of their highly responsive claims team, their staff is always incredibly helpful and kind. Every time I have called, the person on the other end has always made a point to ask how Penny is doing. One particular staff person, Amy, took the time to not o

Did you find this review helpful?
Injury/illness

Cancer

Claim Amount
Over $1000
Breed

Australian Cattle Dog

Age of Pet
Over 8 years

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