Mr. michael Forget of Petplan USA was and is incredible. He listens, he registers the claim, he walked me through the documentation and made sure that my claim went through seamlessly. The organization or rather the petplan is wonderful. I also now added my second pet to the plan and I can now sleep at night peacefully knowing my pets are protected and Michael Forget always there to help. Everyone else is wonderful too, from the customer service to the claims department.