Zoya is our baby. When she slipped and cut her lower jaw early on a Monday morning, panic set in. She bled quite a bit. Within the hour, she was at the vet clinic. They kept her for the day, got the wound cleaned up, ran a blood lab, sedated her, stapled the would closed, prescribed some meds, and I picked her up late in the day.
My first call after dropping her off at the vet was to PetPlan. The agent was so helpful, explained what I needed to file a claim, and asked how Zoya was doing. At the end of the day, when I picked up Zoya, the vet filled in their portion of the claim form, provided us with Zoya's medical records, and I e-mailed the claim in that night.
On Wednesday, I received an e-mail from PetPlan, stating they had received my claim. On Thursday, the Web site indicated the claim had been reviewed, and on Friday, the Web site indicated the claim had been completed and a check was in the mail.
First off, the employees of PetPlan really made the process work smoothly. They answered my questions completely, and turn around to process the claim was simply so much quicker than I would have ever expected.
There were no hassles, no hoops to jump through. The claim form was simple to complete. Peace of mind having PetPlan takes the worry out of pet ownership. Thank you PetPlan. Zoya says, "Woo-Woo to PetPlan!"