There is nothing worse than to experience medical issues with a loved one, and our beloved pets are no exception. Getting coverage for our dog, Max, with Petplan has not only been a good, sound financial decision, it has been a pleasure to deal with everyone we've come into contact with. Everyone from customer service to claims has never shown us anything but professionalism, courtesy, even warmth. They make the claims process extremely easy to navigate and are very helpful when questions are asked. Their coverage plans are straightforward and comprehensive. They're worth every penny. Their quarterly magazine, Fetch, is well-done and extremely informative. I actually look forward to receiving and reading it...instead of just tossing it into the recycle bin. I don't know what we'd do without them, they've helped us through some tough times with our dog, by enabling us to make the best medical decisions possible for him, knowing we had our insurance plan to back us up financially.