On Christmas day, our Puppy (Bode) ended up in the Emergency room for surgery. He had ingested his leash (metal rivets and all). The surgery was successful and all is well with Bode. As you can imagine, a surgery on Christmas day was very expensive (Almost $4000). Petplan was available the day after Christmas and was very helpful in getting all of the documentation completed. We had the check in hand within 2 weeks. We would highly recommend Petplan and rate them highly on accessibility, easy processes, and timely actions. We are very grateful for the peace of mind that having insurance provides, and the experience we had with Petplan was very positive.