I had Trupanion insurance on my golden retriever since the day I brought her to the vet. For several years, I paid the insurance with no claims, but hoped that if the day ever came that I needed them - they would be there. On October of 2015, my 3 yr old Golden Retriever ate a face towel. This towel locked up in her system and had to be removed surgically. The surgery had complications, and two days later another surgery. From there, she still didn't improve and ended up in a 24 hour care facility for over a week. At one point they thought Star was septic, and I'd have to put her down. Through all of this I kept slapping my credit card down, and had my fingers crossed that Trupanion would step up when I filed my claim. What was supposed to be a 1 day surgery, turned into 12 days of care from start to finish, and almost $7K worth of expense. Trupanion's customer insurance was fabulous, and they jumped on the claim right away. I received compensation from Trupanion within a week of filing the claim. Normally, I'm very skeptical of insurance ... Trupanion was one of the best decisions I've made! Thanks Trupanion!