I always like the friendly cheerful employees who are there to help in your animal's hour of need. They voice concern about my cats, and they do their best to uncomplicate the process. Even though I know they say it to every one of their clients, I always love it and take it to heart when I get Trupanion's thanks for taking such good care of my pets. I am affirmed that I do take great care of them. So it feels as if we are working together.