I can’t say enough good things about this company. I started researching insurance companies almost ten months ago. My dog was five years old and I wasn’t in a hurry because my previous dog had no medical issues, except for gum disease, until she was 16 years old. However, I then started to think about the fact that I spent tens of thousands of dollars on that dog in the nine months during which she was treated for heart and kidney disease.
I did very thorough research. I called numerous insurance companies. I asked my doctor for his opinion. I also asked other pet owners. The company that kept coming up was Trupanion.
In September 2014, I decided to sign up with them. AT the end of October, my dog seemed to be sick and I decided to bring her to the veterinarian. He ran tests which cost hundreds of dollars, and when they all came back normal, I was relieved. I submitted a claim to Trupanion and it was processed the same day. I go to an expensive vet so when I did not get paid for his office visit, I was still completely thrilled with Trupanion because they paid exactly what they said they would and they processed my claim within a day and without hassle. I also chose a low deductible which I highly recommend.
Subsequently, my dog continued to show signs of a gastrointestinal disorder. Over a period of months, my doctor ran blood tests, performed an endoscopy and an ultrasound. These tests, and the required medications, cost thousands of dollars. Trupanion paid 90 % of all of this. Not only that but they paid them within two days!
Very shortly after a diagnosis was determined for my dog’s gastrointestinal symptoms, she started to exhibit signs of back pain. My vet did an MRI and took x-rays which totaled over $2600. I submitted this claim on Sunday night. Less than 48 hours hours, I received an email saying that they had processed my claim.
All of this has occurred within five months and Trupanion has been there each step of the way. Need I say more? Thanks Trupanion!