I had the misfortune of having to have bilateral elbow fragmented medial coronoid process surgery done on my 10 month old rottwieler, and immediately opened a claim with Trupanion. The representatives that I spoken could not have been more professional, compassionate and helpful in assisting me with the process. The claim was initiated over the telephone and I received email notification of very change in the claims process.
The claim was finalized in less than one week after being initiated.
This was my best insurance experience ever, human or pet!