I attempted 3 times to send claims to the email@example.com and apparently, no one received them. I even sent them to a person whose name I had and she said she never received them either, yet I have 3 confimed sent emails. So I am not sure what happeded. I finally went thru my emails and found a girl in the underwriters dept and I emailed her and asked for her assistance and I finally got around to sending them to her and she took care of everything. so I am not sure whats wrong with you firstname.lastname@example.org site but my claims went out to somewhere although I sent it to that website 3 times to no avail. this happened on another occasion but that was via fax. I like this company but they need to look into that email address because my emails with my claim forms attached sent to that email went nowhere, not once but 3 times.