Came home from camp and needed to have the dog examined. Called the vet and they gave me an APPT. Took him up and sure enough he had hot spots on both sides of his neck. But as I was going to pay Amanda said to me "I know you have pet insurance so I can submit this bill for you and we will know in 10 min what your portion will be. I was so happy because I didn't know that you could do that right at the vets office and they pay the vets office directly leaving me to just pay the balance. I was thrilled. Thank you Trupanion!!!!!!!!!!!!!!!!!!!!!