This is truly an exceptional company. I seldom write reviews, but I do go out of my way to recommend Trupanion to other pet owners. I have had two pets insured with them for a few years now, and they have had some complicated problems. Trupanion has always been fair, and they do what they say they will do. The policy terms are straight-forward and easy to understand. When I have had questions or concerns, the representatives have consistently been kind, understanding and helpful. I believe this is a company that really wants to provide a worthwhile service.