Out of 10

As many others have posted on this site, I joined a year ago and have seen a 40 % increase on my premium at the end of my first year. I have a mix breed hound under 2 years old in West Hollywood, CA. When I joined, I had read about similar complaints on this site, so I questioned the woman selling me the policy about these possible increases. She assured me that rate increases happen very rarely and are never very much. She told me not to worry about this. Stupidly, I listened to her.

Supposedly, they only do this very rarely and are catching up to medical costs in my area - however, you can see similar postings about this complaint from every year, from all over the place. Clearly this is a systematic bait and switch.

I just spoke to them and their attitude was there is nothing we can do. Supposedly, some outside group knows this info a year ago, but they only find out 30 days before the adjustments. Obviously they should try to get this info earlier, so they can alert new customers of dramatic increases that might happen the next year.

Once you join an insurance carrier it is very hard to switch carriers. Anything that has happened to your pet with the previous carrier will be considered "pre-existing conditions" and will not be covered by your new carrier.

While everyone at Trupanion is nice on the phone, I feel completely defrauded. They can increase my premiums as much as they like with no rea

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Claim Amount
Under $100

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/22/2013
By: Heather at Trupanion

I apologize you are frustrated.I wanted to explain a little bit more about our premium adjustments. The cost of insurance is directly related to the cost of providing the best policy for each market. As the cost of care increases, the cost of insurance will, too.
Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing an increase in the cost of their vet care.

This change in the cost of care could be contributed to things like more advanced technology being used, emergency and specialist clinics being more widely used, people being willing to spend more at the vet, or pets experiencing more health problems. Premium adjustments are never tied to your individual claims experience, but to the broad experience of pets like yours.

By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims. To be able to continue to cover 90% with no payout limits and to keep offering the best service, we must keep in line with the average cost of each pet by adjusting premiums accordingly.
Our CEO, Darryl Rawlings, does a good job explaining pricing in this video –