BEWARE!!!!! THEY DRAMATICALLY INCREASE PREMIUMS AFTER A YEAR!
As many others have posted on this site, I joined a year ago and have seen a 40 % increase on my premium at the end of my first year. I have a mix breed hound under 2 years old in West Hollywood, CA. When I joined, I had read about similar complaints on this site, so I questioned the woman selling me the policy about these possible increases. She assured me that rate increases happen very rarely and are never very much. She told me not to worry about this. Stupidly, I listened to her.
Supposedly, they only do this very rarely and are catching up to medical costs in my area - however, you can see similar postings about this complaint from every year, from all over the place. Clearly this is a systematic bait and switch.
I just spoke to them and their attitude was there is nothing we can do. Supposedly, some outside group knows this info a year ago, but they only find out 30 days before the adjustments. Obviously they should try to get this info earlier, so they can alert new customers of dramatic increases that might happen the next year.
Once you join an insurance carrier it is very hard to switch carriers. Anything that has happened to your pet with the previous carrier will be considered "pre-existing conditions" and will not be covered by your new carrier.
While everyone at Trupanion is nice on the phone, I feel completely defrauded. They can increase my premiums as much as they like with no rea