Since we have been insured with Trupanion, (3) yrs., anytime we have requested informationwe have received excellent customer service in a prompt reply.
Recently our Black Russian Terrier had to have a procedure for his hip problem.
When our dog was insured at the age of 6-8 weeks, we choose to cover him for Hip Dysplasia.
From the start of requesting a quotation to the claim payout, we received prompt attention and a very fast payout- within one week of the procedure date.
Turpanion’s customer service far exceeds customer expectations.
I would highly recommend Trupanion for pet insurance, and I will continue to use them in the future.
Cynthia, Toronto, Ontario