Our six month old puppy had emergency surgery, a complete unexpected cost that was not an insignificant amount. Trupanion continually gave email updates on where they were in the claim process while doing their best to be timely. Our claim was processed within five days and a check received for 90% of the covered costs about a week after approval. They gave an amount right in line with what we had expected to received for reimbursement of out of pocket costs.
Whenever I have called in to ask questions about my coverage, they are always nice, upbeat and answer to the best of their ability. I also really like that I can work with a company that is local to me. I have shared my experience with family and friends, and a lot of them have indicated that they have learned from my experiences and will get insurance for their next pet as soon as they get them.