Doubled My Premium

Out of 10

After having Trupanion insurance for my dog for 1 year I received notification that due to vet costs in my area my premium would be going up. I was shocked, however, to find that it was not only going up, it was more than doubling. I never even had a chance to take advantage of it! I tried calling their 24-hour number. No answer. My policy said I could cancel via email and on the Website. I could find a way to cancel on the Website, and the email came back undeliverable, no such address. When I finally reached them by phone they said I had the wrong policy, that it was outdated (huh? i got it on your Website!).

Did you find this review helpful?
No claim, premium complaint
Claim Amount
Under $100

Border Collie

Age of Pet
1 - 8

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