We insured our pets with another company before switching to Trupanion. Within a few months after signing up with them our 12 year old yellow lab became seriously ill, requiring costly and extensive treatment. Unfortunately the treatment was unsuccessful, and our dog passed away. The Trupanion regional representative assisted us in filing our claims, which were approved in a short time. The claims process was easy and straightforward, and Trupanion kept us informed of progress as the claims were processed. Very professional, and very sensitive to the needs of pet owners.