I have never had pet insurance but when I noticed how much my puppy (golden retreiver) liked to get into stuff I got it. My dog 1 year old got an ear infection. I took her to the vet 173.00 later. I filed a claim with Trupanion. Faxed it with the bill and her medical records. Within just a day or so I got an email that my claim was complete I will receive 90% of the cost back excluding 35.00 for the office visit. Very fast they did not give me one bit of grief. thank you trupanion.. And Koda is feeling much better!