We have 16 month old dog who was just diagnosed with heartworm. Dogs under one year do not get tested for heartworm. Trupanion is claiming we didnt give our dog heartguard and we allowed this to happen. How are we to know if the dig was never tested prior to this? Therefore they are denying our claim. They have also denied us two other claims, one for Giardia and another for eating grapes. The grapes was supposedly a preexisting condition because she ingested gorilla glue a few months prior. Not 100% related. Three claims and three denials later we will switch back to our old carrier who never denied us. We left becasue nupanion was supposedly cheaper and covers 90%. They may be cheaper per month but not cheaper in the long run. Id rather pay a higher premium and have a lower reimbursement. TRUPANION IT TERRIBLE DO NOT USE THEM. Their customer service dept has not called me back either.
Age of Pet