The Claims Process, itself, was ok. However, I will never understand why conditions such as anal gland impactions and dental issues are not covered. Both conditions can lead to serious medical issues (perianal fistulas from anal gland infections, and heart/kidney issues from dental problems.) Both of these conditions, when treated proactively, can avoid serious problems. When left untreated, larger medical costs will be incurred to to PetsBest. Totally incomprehensible!!!