I had a great experience with PetsBest Insurance from my initial purchase of insurance for my two Maltese pups Lexie & Simon... to sending in a myvfirst claim ... to receiving the reimbursements. My reimbursement check arrived very quickly in the mail. Was Great! All of my communication experiences with PB have been good. I felt mainly with Laura who made it all so very easy. Thank you Laura for walking me through the entire process from start to finish. Everything was easy, clearly explained, and then promptly precessed. Yes, I would certainly recommend PetsBest and I actually have today to one of my dog owner friends. Thank you so much! Great experience!