I called as I was questioning why it too longer this time to pay on a claim for my pet which has already been approved in the past.

10
Out of 10

I called as I was questioning why it too longer this time to pay on a claim for my pet which has already been approved in the past. The customer service representative said she saw the claim was open, but that they had a high call volume and were training new people?? However, my prior claims for this same condition have been accepted and paid within 3 days?? Hoping it doesn't take too much longer!! I pay my monthly premium as soon as I receive it, no matter what.

Did you find this review helpful?
Injury/illness

Ear Problem

Claim Amount
Under $100
Breed

Chihuahua

Age of Pet
Over 8 years

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.