The above ratings we gave were directed to Shelby who was the main contact person during the recent trouble we had with Trupanion.The original representatives we talked with were not particularly helpful. However, when we asked for a supervisor and Shelby came into the picture, she resolved all of our issues in a prompt and professional manner, and we couldn't be happier. We have been with Trupanion 11 years with our Yorkie Logan, and we expect exceptional service from Trupanion.
We received this type of service from Shelby, and she will be our contact person in the future. Hopefully the way she deals with issues that might arise could be passed on to others at Trupanion who answer the phones and are the front line contact with the public. At this point, under the above stated conditions we would recommend Trupanion to family and friends.
Anna and Robert and Logan Lowery