I'm close to cancelling because your annual rate increases are too high. They jump 7 or 8% annually, while wages do not increase that much that fast. Private sector full time wage increases average much less, only about 1 to 3 % annually. You need to give customers a break and skip increase premiums for a couple years in a row, or at least only increase by a fraction of how much your rates have been going up over past few years. Our pockets are NOT bottomless and you're already scraping the bottom. Thanks.