I have only had my puppy for a short time before I realized that I may need insurance of some kind in order to properly care for him without worry. I did a lot of research before I did any purchasing. Heathy Paws was by far the best choice for my buck. What I didn't know is that the customer service would be so wonderful! I feel truly blessed that I chose this insurance. Recently my puppy had to have surgery, they not only kept me in the loop about the processing of my paperwork, but they called the vet to get needed forms and records in order to process my claim. my puppy had his surgery last week and I received my reimbursement today! They even sent me an email asking how he is doing. Incredible caring service! Love this company!