We have two great dane puppies. One month after we had both insured one of them injured their front leg, needing surgery to fix (carpal Valgus). They denied the claim, stating it was pre-existing. We sent ALL vet records from their breeder in GA and our vet showing this 4 mo old pup had not prior leg injury or issues. They still denied the claim. It's taken over 60 days, meanwhile they keep charging my credit card for both pups policy (158.00) each month. This company sold me two policies for my danes and never asked for a certification of good health. I sent them this after they denied my claim, but they refused to pay and kept referring to "pre exisitng" condition clause.
I'm so frustrated with this company. I pay them and the vet....what a waste of $$.