ASPCA always asks us how we are all doing. When you make a claim, it's usually because your beloved pet has an accident or illness. It's a stressful time and the associates understand that, answer all the questions you have for them, and show a genuine concern for what you are experiencing. There are different ways you can submit the claim, and when you do it online, very simple. In addition, I requested that any additional information they needed, to please contact our vet which they said would be done if needed with no hesitation whatsoever.