I've been using Healthy Paws for my dog's Insurance for the last 2 years and they are AMAZING to work with. They are incredibly responsive, accessible, and friendly. Their claim submission, communication, updates, and processing workflow is stellar. If I could find a 'human' Insurance company like Healthy Paws, I'd switch over instantly. That's no joke! Compared to the last Pet Insurance company we had used for another pet, HP is a total 180 degrees different. I no longer dread submitting claims, fearing that they're being sent into a black hole. HP's online submission process is incredibly efficient and they even process claims on the weekends! I'm obviously a huge fan and thrilled to have found a company that understands customer service.