Having felt with insurance companies in the past I almost assume that insurance companies will fight any claim and find reasons to not pay claims, I am floored by the great service and quick claims resolution. Our sweet Golden Retriever, Posey, has been dealing with GI issues for over 6 months and we keep trying to figure out the cause. We have had to visit several vets and an emergency clinic and Pet Plan has paid all of our claims fairly. In addition, I love that I can call or email an actual person and get a response. My Happiness Manager, Melissa Demedio, keeps me informed of the process the entire way. We would have not been able to afford the care we have given our dogs without Petplan. This is the second time we have had to file claims for life threatening illness in our pets and this insurance has been a God Send.