Amazing customer service

Out of 10

Our 2 year old chocolate lab had a luxating patella that required surgery to correct. PetPlan was very helpful in processing the pre-authorization (which was optional) and the final invoice claims. They promised to refund our costs within 30 days. 48 hours after submitting the final invoices through their mobile device, they e-mailed me letting me know a check had been cut and sent. Emily Briggs from customer service was extremely helpful in resolving my claim. She helped me process the missing paperwork and when I forgot to submit a couple claims, she submitted them for me when I e-mailed proof to her. I highly recommend PetPlan for your pet insurance needs.

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Luxating Patella
Claim Amount
Over $1000

Labrador Mix

Age of Pet
1 - 8

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